Matt Hintzke- Team Profile

By Stacey Gardella on Nov 1, 2018

 

This week we’re featuring Matt Hintzke, Software Engineer.

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Cloud Backup: Strengthen customer connection and reduce support costs with new self-service option

Our commitment to partner success

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Groups, Teams, and Modern Sites: SkyKick delivers data protection for collaboration scenarios of the future

SkyKick is committed to delivering the most comprehensive and partner-centric data protection across the Office 365 tenant. In an ever-evolving space like productivity, this means staying ahead of the puck on innovative collaboration apps and services as they emerge.

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Partner Spotlight: Big Green IT

By Ken Jackson on Oct 24, 2018

A few months ago, Big Green IT’s account rep received a call from a panicked client. They discovered that a now-former employee, who’d held an important position within the company, deleted his entire email mailbox shortly before his employment was terminated. Losing the contents of that mailbox would have a material impact on the company, they needed to know what were their options were for recovery.

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Katy Daviscourt - Team Profile

By Trent Schwartz on Oct 3, 2018

This month we’re introducing you to SkyKick’s engineering team. We hope you’ve enjoyed getting to know our outstanding Support team over the last few months. This week we’re featuring Katy Daviscourt, Software Engineer.

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Partner Spotlight: Integrated IT

By Ken Jackson on Sep 25, 2018

Boston-based Integrated IT is an award-winning firm that offers a range of IT services, all designed to complement and support each other. While their expertise includes security and compliance, telephony, and business applications-based project work, first and foremost they’re a managed services provider. Hundreds of organizations rely on Integrated IT as their “in-house IT department” or to augment their actual in-house IT staff. Supporting Office 365 is an important part of this.

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SkyKick Migration and Backup tools unaffected by Microsoft changes to Public Folder access

By Greg Bobgan on Sep 14, 2018

Microsoft recently made a change to how items in Public Folders are accessed and provided via EWS. (Noted HERE, details below). This issue has caused many migration and backup vendors to be unable to complete Public Folder migrations and protect valuable customer data within Public Folders. 

SkyKick Migration and Backup Tools are currently performing normally, unaffected by this change from Microsoft.

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SkyKick Cloud Backup - security enhancements; cross-mailbox and point-in-time restore scenarios

SkyKick is committed to delivering the most comprehensive data protection across the Office 365 tenant with the best partner experience and profitability. This requires that we constantly listen to and collaborate with our partners to improve the breadth and depth of usage scenarios that make our partners more useful. 

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Joana Rocha - Team Profile

By Trent Schwartz on Sep 6, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.This week we’re featuring Joana Rocha, Technical Account Manager.

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SkyKick integrates with ConnectWise Manage to streamline Cloud Backup invoicing

By Greg Bobgan on Sep 5, 2018

In continuing our focus to be the most comprehensive and partner-centric Cloud Backup solution for Office 365, SkyKick continually innovates based on partner feedback and insight.  SkyKick is pleased to announce an integration between Cloud Backup and ConnectWise Manage that will streamline billing and invoicing for MSPs who use ConnectWise Manage as their PSA tool. 

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