Katy Daviscourt - Team Profile

By Trent Schwartz on Oct 3, 2018

This month we’re introducing you to SkyKick’s engineering team. We hope you’ve enjoyed getting to know our outstanding Support team over the last few months. This week we’re featuring Katy Daviscourt, Software Engineer.

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Partner Spotlight: Integrated IT

By Ken Jackson on Sep 25, 2018

Boston-based Integrated IT is an award-winning firm that offers a range of IT services, all designed to complement and support each other. While their expertise includes security and compliance, telephony, and business applications-based project work, first and foremost they’re a managed services provider. Hundreds of organizations rely on Integrated IT as their “in-house IT department” or to augment their actual in-house IT staff. Supporting Office 365 is an important part of this.

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SkyKick Migration and Backup tools unaffected by Microsoft changes to Public Folder access

By Greg Bobgan on Sep 14, 2018

Microsoft recently made a change to how items in Public Folders are accessed and provided via EWS. (Noted HERE, details below). This issue has caused many migration and backup vendors to be unable to complete Public Folder migrations and protect valuable customer data within Public Folders. 

SkyKick Migration and Backup Tools are currently performing normally, unaffected by this change from Microsoft.

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SkyKick Cloud Backup - security enhancements; cross-mailbox and point-in-time restore scenarios

SkyKick is committed to delivering the most comprehensive data protection across the Office 365 tenant with the best partner experience and profitability. This requires that we constantly listen to and collaborate with our partners to improve the breadth and depth of usage scenarios that make our partners more useful. 

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Joana Rocha - Team Profile

By Trent Schwartz on Sep 6, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.This week we’re featuring Joana Rocha, Technical Account Manager.

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SkyKick integrates with ConnectWise Manage to streamline Cloud Backup invoicing

By Greg Bobgan on Sep 5, 2018

In continuing our focus to be the most comprehensive and partner-centric Cloud Backup solution for Office 365, SkyKick continually innovates based on partner feedback and insight.  SkyKick is pleased to announce an integration between Cloud Backup and ConnectWise Manage that will streamline billing and invoicing for MSPs who use ConnectWise Manage as their PSA tool. 

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Sabrina Swan - Team Profile

By Trent Schwartz on Sep 5, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.This week we’re featuring Sabrina Swan, Technical Team Lead.

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Research shows why SkyKick partners are 2X as profitable and 94% will recommend SkyKick to their peers

At SkyKick, our north star is enabling IT partners to build more successful cloud practices and accelerate their profitability. That’s why a just-released research whitepaper by AMI-Partners hit close to home. The study researched over 100 MSPs to find patterns in how some are achieving faster growth and profitability in the cloud than others. We found several of the report’s findings to be both rewarding and highly aligned with what we hear from partners. Particularly including that 95% of partners using SkyKick solutions report a material increase in profitability when compared to other...

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Partner Spotlight: General Networks Corporation

By Ken Jackson on May 29, 2018

General Networks Corporation in Glendale, California is on a mission. Their goal: To use technology to provide value and lasting change.

While this is a pretty broad directive, General Networks’ divisions— Professional Services and Managed Services, each have their own unique way of providing that value. Whether the customer wants to keep their IT systems on-premises or in the cloud, General Networks provides solutions for customers that value their own data and their employees’ experience with technology.

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Choosing the right Cloud Backup Solution for your MSP practice

While your clients might think that moving to Office 365 means automatically getting a built-in backup system, savvy MSPs know that this is not the case. Data loss happens in the cloud, as our previous blog on “The Role of Cloud Backup in Office 365” discussed, and it happens on a surprisingly regular basis. When a “Whoops! I didn’t mean to delete that email/folder/SharePoint site” moment happens, clients that have a robust, easily-accessed backup in place are quite a bit happier than those that do not.

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