Recent Posts from Trent Schwartz

Meet a SAM! - Sarah Gilbert

By Trent Schwartz on May 14, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Rick Stenson

By Trent Schwartz on Apr 18, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Joe Tran

By Trent Schwartz on Mar 23, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Lincoln Crane

By Trent Schwartz on Mar 5, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Joana Rocha

By Trent Schwartz on Feb 19, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Joshua Dowdy

By Trent Schwartz on Feb 6, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Thomas Gasthuber

By Trent Schwartz on Jan 18, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Florin Berbeneciuc

By Trent Schwartz on Jan 9, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Post-Crisis analysis: 4 ways to protect your clients against ransomware

By Trent Schwartz on Jul 31, 2017

Thanks to the recent widely-publicized “WannaCry” and “Petya” ransomware attacks, the threat of ransomware is on your customers’ minds. Many are probably having nightmares about the prospect of their organization falling prey to malware that locks and encrypts all of their company’s files, leaving access only to a ransom note.

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