Platte River Networks Partner Spotlight

By Ken Jackson on Feb 21, 2018

David DeCamillis, VP of Sales & Marketing at Denver’s Platte River Networks, cringes at the word “outsource.” When it comes to describing the firms’ relationships with its customers, he feels that “insource” is more accurate.

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Help us help you complete more successful migration projects

By Greg Bobgan on Feb 20, 2018

Our passion at SkyKick is empowering partners to be more successful in the cloud. That includes providing the most accurate, helpful, timely information and instructions to perform successful migration projects and scale a migration practice.

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Meet a SAM! - Joana Rocha

By Trent Schwartz on Feb 19, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Joshua Dowdy

By Trent Schwartz on Feb 6, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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When to use and how to approach a Staged Migration

Staged Migrations

Some customers have a business reason or requirement to move their users to Office 365 in groups, rather than in a single cutover. This may be due to several factors, including offices in different locations requiring different timelines and large customers with multiple, independently functioning divisions.

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6 Questions to make sure you are using the right SkyKick Office 365 email migration tool

By Greg Bobgan on Jan 23, 2018

Using the right tool for any job makes everything better. There is no more sense using a nail gun to hang a single picture on the wall than to build an entire house with no power tools at all. The same is true with Office 365 Email Migrations. That’s why SkyKick offers both Data-Only and Full-Suite Migration applications.

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Use SkyKick Discovery Services to win more Office 365 email migration business

When I was an IT Partner, I performed over 200 Office 365 migrations, and just about every project had its own unique variables. In many cases, these impacted the scope of the project, and if they were discovered after the statement of work (SOW) was completed, they had the potential to increase costs, resulting in either reduced profitability, customer dissat, or both.

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What does “100% Partner only” matter

By Ken Jackson on Jan 23, 2018

SkyKick builds cloud products to empower IT providers, by creating the most powerful and easy-to-use cloud management products for our industry. In short, our business model relies on our Partners and, ultimately, their success in serving their customers.

Since our focus is not split between customers and partners, we’re able to build and deploy platforms that increase Partners’ success in the cloud.  Here are some areas in which our partner-only focus shines and why it should matter to you.  

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Meet a SAM! - Thomas Gasthuber

By Trent Schwartz on Jan 18, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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OUTLOOK ISSUE – New Microsoft Direct Connect feature may prematurely connect Outlook to Office 365

SkyKick has identified the root cause of an issue related to a new Microsoft feature called Direct Connect. Some Partners have reported that customers have stopped receiving new email in their Outlook profile. 

This blog provides details on the issue - both how to avoid the issue and how to resolve it. We’ll post future updates on this issue here.

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