Meet a SAM! - Sarah Gilbert

By Trent Schwartz on May 14, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Rick Stenson

By Trent Schwartz on Apr 18, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Joe Tran

By Trent Schwartz on Mar 23, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Lincoln Crane

By Trent Schwartz on Mar 5, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Joana Rocha

By Trent Schwartz on Feb 19, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Joshua Dowdy

By Trent Schwartz on Feb 6, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Thomas Gasthuber

By Trent Schwartz on Jan 18, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Meet a SAM! - Florin Berbeneciuc

By Trent Schwartz on Jan 9, 2018

What’s a SAM? Internally, we call our support technicians SAMs (SkyKick Account Managers) because of their level of technical expertise and their collaborative, consultative approach to helping partners. When partners call into our free, unlimited phone and email support, they immediately get someone with the knowledge to investigate, troubleshoot, and resolve Partner questions.

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Kyl Wellman - Team Profile

By Courtney Gold on Apr 7, 2017

What is your role at SkyKick?

I’m a DevOps engineer.  I respond to issues by diagnosing them, and then either resolving them or working with engineering teams to get them scheduled into a sprint. This allows us to improve our products’ reliability, while still being responsive to customer pain points.

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Stacey Gardella - Team Profile

By Courtney Gold on Apr 3, 2017

In your own words, describe your role at SkyKick.

When I first joined SkyKick in 2015 I was hired as an Agile Consultant to help figure out a flexible process for software development. Fast forward to today, I am the Director of Engineering- QA- where I oversee Quality Assurance, Agile Coaches and the release process.

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